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1.9 Out of Hours Service

The Local Authority Out of Hours Service is an emergency response service, and as such covers referrals relating to Child Protection, Mental Health and Safeguarding, amongst other areas.


Contents

  1. Immediate Action to Protect
  2. Recording and Handover


1. Immediate Action to Protect

If a Safeguarding Concern is raised to the Out of Hours Service which indicates an immediate or urgent risk, the officer receiving the Concern will take any steps necessary to protect the Adult at Risk including arranging emergency medical treatment, contacting the police and taking any other action to ensure that the Adult at Risk is safe.


2. Recording and Handover

Whether or not any immediate action is necessary, the out of hours worker will record the facts concerning the alleged Abuse or Neglect and pass all relevant information to the appropriate team in the Local Authority the next working day. If the case is already allocated the out of hours worker will also notify the allocated worker.

End